stakeholder
STAKEHOLDER
Feedback Mechanism: Corporate Improvement and Planning Step by Step

Definition of Stakeholder

Stakeholders are groups or individuals whose interests may be affected either positively or negatively by the company's products, operations, markets, industries, and achievements, including government sectors, competent authorities, employees, shareholders, investors, consumers, suppliers, etc.
Effective negotiation with stakeholders is an essential key to business sustainability. To build a good relationship with stakeholders, the company provides stakeholders with channels for communication and grievance so that they can make inquiries and express their opinions that reflect their reasonable expectations and needs. We also provide a feedback mechanism to deal with stakeholders' issues of concern as a basis for our company to make improvements and planning in the days to come.

Stakeholders Issues of Concern Communication, Feedback, and Frequency 2025 Communication Performance
Government Sector & Competent Authority
  1. Legal Compliance
  2. Corporate Governance
  3. Risk Management
  4. Government Communication
  1. Take part in advocacy campaigns and symposiums organized by competent authorities from time to time.
  2. Assist competent authorities during supervision or auditing.
  3. Set up a contact window and maintain good interaction with the competent authorities.
  1. Dispatched personnel to participate in 4 in-person regulatory advocacy sessions and multiple online advocacy sessions.
  2. Responded to relevant correspondence and official letters as required by the competent authorities.
  3. Maintained smooth communication with the competent authorities.
Employees
  1. Employee Welfare
  2. Employee Appraisal
  3. Operating Performance
  4. Employment Relation
  5. Business Image
  1. Internal websites or newsletters: announcements on employee welfare (physical examination/group insurance), Welfare Committee information, and annual performance review procedures.
  2. Annual performance appraisal (twice a year)
  3. Labor-management meeting (once every quarter)
  4. Employee feedback boxes
  5. Health Management Center (Daewoo Doctor)
  1. Monthly birthday celebrations
  2. 2025/2/27 Daewoo Group Spring Banquet
  3. 2025/10/3 Employee health examination
  4. Regular performance appraisals
  5. Orientation training for new employees
  6. Regular interviews with employees upon completion of 3-month probation period
  7. Ad hoc one-on-one interviews to understand frontline employee concerns and facilitate communication and collaboration with department supervisors
  8. Through the Health Management Center
    →Weekly follow-up care for employees with health examination data requiring tracking
    →Monthly on-site doctor consultation
Shareholders and Investors
  1. Shareholders and Investors
  2. Sustainable Development Strategy
  3. Risk Management
  4. Shareholders Participation
  5. Operating Performance
  1. Announcement: announcements are made through the TWSE Market Observation Post System such as corporate governance, important financial and business information, media clarification, and other stakeholder issues of concern.
  2. A shareholder's meeting is held and an annual report in both Chinese and English is published once a year.
  3. Investor Conference is held at least once a year.
  4. Establish a spokesman system as a contact window.
  1. A total of 62 material information announcements were published in 2025.
  2. 2025/6/5, Annual General Meeting of Shareholders
  3. 2025/12/23, Extraordinary General Meeting of Shareholders
  4. 2025/12/15 Investor Conference
  5. The Company's official website features an Investor Relations section, including financial information, shareholder services, material information announcements, and investor contact window.
Customers and Consumers
  1. Information Security
  2. Service Quality
  3. Customer Protection and Communication
  1. Our product website and service hotline are made available.
  2. Game official website
  1. 24/7 multi-channel service options tailored to different customer and consumer needs, including message boards (E-mail, iOS/Android dual-platform response, Facebook fan page).
  2. Corporate social media (LinkedIn, Facebook, e-newsletters), regularly updated.
  3. Blocking external IP attacks to maintain uninterrupted gaming quality for consumers.
  4. Established new social media channels such as Dcard and X to communicate directly with consumers and gather feedback.
Media and the General Public
  1. Corporate Governance and Integrity
  2. Information Security and Privacy Protection
  3. Operating Performance
  1. Information published on the Group's official website.
  2. Group social media platforms.
  3. Latest news released through media from time to time.

· Published over 50 press releases in 2025.

· Over 500 media coverage exposures in total.

· Hosted media gatherings to establish good communication channels.

· Proactive dissemination and disclosure of major issues with integrity.

Partners
  1. Corporate Image
  2. Information Transparency
  3. Supplier Management
  1. Practices governing supplier management are devised, supplier performance evaluation is carried out every year, and the goal of two-way communication is fully achieved.
  2. Product and service innovation.
  1. Completed the full-year 2025 supplier evaluation in January 2026, assessing a total of 115 suppliers.
  2. Participated in international gaming exhibitions from time to time.
Banks
  1. Economic Performance
  2. Legal Compliance
  1. TWSE Market Observation Post System
  2. Contact window
  3. Regular communication with correspondent banks
  1. Through the annual credit facility application process, the Company provides operational and financial information to assist financial institutions in understanding the Company's development, operating conditions, and potential risks, and enters into credit facility agreements to meet potential funding needs for the Company's future development.

Contact

TEL: (02)2722-6266
Contact for investors: Mr. Zhuang, Spokesman and Chief Financial Officer (CFO)
Contact for suppliers: Mr. Lin, Manager of the Business Department

Please fill out the following form should you have any suggestion or advice for the company:

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